Frequently Asked Questions

Is Montrose West Hollywood Open? - updated May 2020

Montrose West Hollywood hotel is open and serving essential workers, healthcare and government employees and local residents with exceptional circumstances who need an alternative location to shelter in place. Wondering if Los Angeles hotels and restaurants are open? Contact local authorities or give us a call for recommendations on local businesses that are open.

Check-In/Check-Out

Check in time is 3pm local time. Official government issued photo identification and acceptable form(s) of payment required. Primary guest must be 18 or over to check in. Children (ages 17 or under) must be accompanied by an Adult (ages 18 or over) during the hotel stay.

Depending on availability, late check-out may be available; a $50 charge excluding taxes and fees will be applied for late check-out. In the event your room is not ready, luggage may be stored at the front desk while you enjoy the on-site amenities or explore the neighborhood. 

Reservation Policies

Reservations must be guaranteed with a valid credit card. All reservations must be canceled by the reservation cancellation period to avoid cancellation charges. Guest can pay cash upon departure if they wish!

Taxes

There is a 15.5% room tax that is not included in the rate and 9.50% sales tax.

Guarantee / Deposit

All reservations must be guaranteed with a valid credit card. An incidental deposit of $150 per day will be authorized upon arrival. Exceptions may apply during holidays, special events or conventions. If you wish to pay cash at the hotel you can do so upon departure.

We are now only accepting credit card authorization forms for established Corporate Negotiated Accounts. Both NLRA and LRA accounts are allowed and must be a company credit card.

Cancellation / No Show

Rate Specific Policies may apply, please review all details when booking. Kindly cancel 48 hours prior to arrival. All no-shows will be charged a penalty of one night’s accommodation plus tax. Exceptions may apply during holidays, special events or conventions.

Amenities, Services, and Facilities

We want to make your stay at Montrose West Hollywood as comfortable as possible. Montrose West Hollywood offers a wide array of amenities and services.

Here is a list of all the amenities found in our guest rooms:

• Pillow-top mattress beds
• Fireplace
• Keurig coffee and coffee maker (available upon request)
• Kitchenette in Superior Suite and above categories
• Balcony available in most suites
• Oversized dressing and vanity area
• Basic high-speed Internet access
• In-room safe with space for laptop
• Hairdryers
• Iron
• Plush robes
• Refrigerator

In addition to these amenities, Montrose West Hollywood comes equipped with all of the below services:

• Concierge services
• Al fresco dining
• 24-hour Front Desk
• Heated rooftop pool and cabanas
• Rooftop poolside dining
• State-of-the-art fitness center
• Bicycles
• In-suite massage service
• 825 square feet of meeting space
• Business center
• Car rental and limousine service
• Laundry facilities
• Multilingual staff
• Non-smoking environment
• Medical Services/Doctor on call
• Copy Service at an additional charge
• Printer/PC Available at an additional charge
• Fax Service

From Handicap Facilities to an outdoor pool and Meeting Space, see all of the different facilities you will find at Montrose West Hollywood:

• Handicap Facilities
• Interior Corridor Access
• Safety deposit boxes
• Outdoor Pool
• Elevator
• Ice Machine
• Business Center
• Health Club
• Full Service Restaurant
• Exhibition/Meeting Space
• Indoor/Outdoor Parking

Business Services

Our business center offers complimentary basic wireless Internet access, featuring Windows 7 and a printer, along with free fax service. Here on business? There are laptop sized safes in all rooms. We offer valet dry-cleaning and on-site laundry facilities, with 24-hour valet parking (fees apply).

Didn’t bring your own car? Not a problem, we also offer car rental and limousine services.

Our multilingual staff can help with all of your needs, along with giving great local recommendations with our concierge service.

While you’re at Montrose West Hollywood, relax in our lounge or grab a bite to eat in one of our restaurants.

Room Service

Room service is available 7AM-8PM, 7 days a week.

Pet Policy

We are a pet-friendly hotel for both dogs and cats. Dogs are accepted up to 30 pounds maximum, $50 pet fee.

Group Policy

Group Reservations if under the same name and/or booking 5 or more suites MUST be made with the hotel sales department. Please contact Lily Porras at (310) 598-1113 or e-mail lporras@olshotels.com.

Location

Heading to Montrose West Hollywood? We are just one block East of Beverly Hills and one block south of Sunset Strip in West Hollywood. This stylish all-suite hotel is located on a quiet tree-lined street in downtown West Hollywood centrally located to all of LA's top attractions.

• 2 blocks from the Sunset Strip
• 2 miles from the designer boutiques and trendy eateries on Rodeo Drive.
• 3 miles from Hollywood walk of Fame
• 11 miles to the Los Angeles Convention Center
• 11 miles to Los Angeles International Airport
• 9 miles to Burbank Airport

We are also nearby to many Corporate Locations:

• Sony Pictures 4.0 Miles East
• Fox Studios 3.0 Miles South West
• Warner Brothers 10.0 Miles North
• ABC Studios 7.0 Miles North East

Travel Details and Directions

Montrose West Hollywood
900 Hammond Street, West Hollywood, CA 90069

From Los Angeles International Airport – LAX, take Century Boulevard east to I-405 North. Exit Santa Monica East. Left on San Vicente Boulevard. Left on Cynthia Street. Left on Hammond Street.

All major car rental agencies are available at the airport.

Montrose West Hollywood is a proud Partner of Enterprise Car rental. Enterprise both drops off and picks up directly at the hotel. Please ">CLICK HERE for discounted pricing.

Parking

Parking rate is $60.00 USD per night with in/out services allowed. Valet service is available 24-hours along with 24-hour security. All parking spots are covered in securely gated facilities.

Family Plan

When staying with an adult, up to 2 children under 17 years stay free when using existing bedding in the accommodation. There is a queen size sofa sleeper in all guest rooms.

Extra Charges

Below is a list of additional fees that may apply:
Extra adult: $25 USD per night
Extra child: NO CHARGE if under 17 years of age
Crib fee: Complimentary
Parking Fee: $60 USD per night

$33 + tax Amenity Fee that includes the following amenities:

• Vino & Vinyl Cocktail Hour
• Standard Wi-Fi
• 2 Bottles of Water per Stay
• Local and Domestic Long-Distance Phone Calls
• Luggage Storage
• In-room Coffee/Tea
• Private Pool
• Bicycles, based on availability

Extended Stay

Stays 30 days or longer are tax exempt. Tax will be taken off after the 30th day of the stay.

Dining & Entertainment

Exclusively for hotel guests, our West Hollywood restaurant Tone offers private dining in a casual yet sophisticated atmosphere. Sexy low sectional sofas wrap around walls washed in effervescent orange and blue lighting, within view of four inset HDTVs featuring the latest in news and entertainment. The West Hollywood restaurants sleek contemporary setting features a color scheme of French blues, creamy leather and persimmon; dark cherry paneling and custom silk-shaded ceiling lights make it the perfect destination for an important business meeting or a romantic interlude.

Tone: Hotel Restaurant & Lounge

Offers a variety of signature dishes for breakfast, lunch and dinner as well as an adjacent patio for al fresco dining. Tone is open 7 am to 8 pm every day. Reservations are not required.

Tonic: Rooftop Poolside Dining & Bar

Offering stunning panoramic views of West Hollywood and Los Angeles and the gentle warmth of the California sun, the hotel’s glistening rooftop pool area provides a relaxing al fresco environment for light dining. Rooftop dining at Tonic is available for breakfast, lunch and dinner 7 days a week from 7 am to 10 pm.

Meeting Facilities

Host a meeting at Montrose West Hollywood, where we have two different meeting rooms to fit any meeting or event needs. Capacity of the largest room fits 40 people. The maximum conference capacity is 40 people, and the maximum banquet capacity is 35 people. The boardroom is 825 square feet, and the air wall divides the room into two parts. Banquet Rooms and Audio/Visual equipment is available. Please note that fees may apply to the above facilities.

Please contact the hotel's Director of Sales:
Lily Porras
(310) 598-1113
lporras@olshotels.com

Spa Services

There is not a spa on property, however we are happy to recommend our favorites in the area:

Voda Spa
7700 Santa Monica Blvd, West Hollywood, CA 90046
Phone: (323) 654-4411

Burke Williams
925 N La Brea Ave, West Hollywood, CA 90038
Phone: (323) 822-9007
1358 4th St, Santa Monica, CA 90401
Phone: (310) 587-3366

CURE Salon & Spa
8358 Sunset Blvd, West Hollywood, CA 90069
Phone: (310) 623-9000

Weather Information

July is the hottest month in Los Angeles with an average temperature of 22°C (72°F) and the coldest is January at 13°C (55°F) with the most daily sunshine hours at 13 in August. The wettest month is January with an average of 79 mm of rain. The annual average temperature is 75.6°F.

Tourist Information

Explore Always Wonderful West Hollywood! Located on a tree-lined residential street in West Hollywood, between the Sunset Strip and Santa Monica Boulevard, Montrose West Hollywood provides an ideal starting point for exploring Los Angeles. The city’s top attractions are within minutes of our hotel, including Rodeo Drive, the Grove and the Los Angeles Museum of Contemporary Art.

Montrose West Hollywood affords easy access to all West Hollywood has to offer. Shop your way down Melrose Avenue, find your favorite star on the legendary Walk of Fame or listen to the Los Angeles Philharmonic at the Hollywood Bowl for an unforgettable summer night.

Safety

At Montrose West Hollywood, safety is our priority. The hotel is Government/Fire Safety approved by FEMA:

• Alarms have strobe lights
• Audible Alarms
• AutoLink to Fire Department
• Auto Recall Elevators
• Automatic Fire Doors
• Balconies Accessible to Adjoining Rooms
• Deadbolts on room doors
• Emergency evacuation plan
• Emergency info in rooms
• Emergency lighting
• Exit map in rooms
• Exit signs in hall
• Fire detectors in public areas
• Fire detectors in hallways
• First aid available
• Guest room doors have view ports
• Multiple exits on each floor
• Patrolled parking areas
• Parking areas well lit
• Parking attendant
• Property meets requirement for fire safety
• Public address system
• Room windows open
• Secondary locks on windows
• Secondary lock on sliding glass door
• Smoke alarms hardwired
• Smoke alarms in halls
• Smoke alarms in public areas
• Smoke alarms in rooms
• Sprinklers in hall
• Sprinklers in public areas
• Sprinklers in rooms
• Staff trained for duplicate keys
• Staff trained in CPR
• Staff trained in first aid
• Uniform security on premises
• Ventilated stairwells
• Video surveillance at entrance
• Video surveillance in public areas
• Well-lit walkways
• 24-hour security
• Emergency evacuation drill frequency

Handicap Facilities

Assistance from hotel staff is available upon request. There is accessible signage throughout the hotel with ADA compliant pool lift on rooftop. The Deluxe ADA rooms at Montrose West Hollywood come equipped with a wheelchair accessible bathroom entry, roll in shower with diverter for hand-held shower, and grab bars at shower and toilet. The Deluxe ADA rooms have a level floor plan for wheelchair access and ADA compliant window drapery and a shear pull rod. TTY/TDD kits are available upon request, along with deaf and hard of hearing room kits.